Frequently Asked Questions

Can I get spare parts from The Modern Spa?

Absolutely!  Just send us an email to info@TheModernSpa.com and let us know which part you need.  Once we verify that the part is available, we will email you back and let you know how to order.

When will my order arrive?

Many in stok items ship Same Day (if ordered by 11am CST, Monday-Friday). Transit times will vary, but delivery should be expected within 2-7 business days.
All other items should ship within 2-5 business days of your order date. Custom items take 10-14 business days to manufacture. Transit times vary depending on location, but you should expect delivery within 2-10 business days of your order. Please see Shipping Information for more details. 

How does the order come when it is shipped to my home?

Most of our products are large and heavy and will be shipped freight. We ship with most reliable carriers across the country, such as YRC Freight, R+L Carriers, Estes Freight and others.

Do I have to be home when my order is delivered?

Yes, you have to be home and make sure that you have assistance to move a heavier package inside. The freight company will call you at least 24 hours in advance to make a delivery appointment. The package delivered via freight carrier requires your signature. Please make sure that you thoroughly inspect the contents of your package before signing the paperwork, you will not be able to claim any damages after you sign.

What is your return policy?

You can see our full Shipping & Return Policy for all information about returns.

*Our return policy does not apply to custom order products

Has my order shipped?

When your order is shipped, a notification will be sent to the email address we have on file. This email will include a tracking number that will allow you determine the delivery date and status. 

What if my order is damaged during shipment?

In the unlikely event your purchase is damaged:

Please note all the damages on the bill of lading, refuse the shipment and contact us immediately, email info@TheModernSpa.com.

YOU MUST CONTACT US WITHIN 7 DAYS from the date of delivery to report damaged or defective merchandise. After the seven-day period, the product cannot be reported as damaged and/or returned for exchange or refund.

Do your products have any guarantee?

Yes, we only work with the manufacturers that offer a 12-months and more manufacturer's warranty for all products, excluding accessories and ex-display items. We are confident that the products we supply are of a very high quality and that you will be very pleased with them. We also believe in providing the highest standard of customer service and products free from manufacturer's faults in performance or appearance. If a product develops a fault within the warranty period, please contact the manufacturer.

Do you have a showroom?

No, we do not have a showroom. We are factory to customer store - this allows us to eliminate unnecessary expenses and pass these savings on to you by offering much lower prices compared to other retailers.

Where are you located? Can I pick up my order myself?

Our products are shipped from several different warehouses. Please email us at info@TheModernSpa.com for information on a particular product. Make sure to include a complete name of the product and the state you are located in. 

Do you charge sales tax?

We do not collect sales tax from our customers, except for the customers located in South Dakota.


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